Ferum support
Andrea Cuiuli · andrea.cuiuli@protonmail.com
Contact us
Email us for access problems, data reports, privacy requests or support. Include app version/build, device, catalog and steps to reproduce the problem. Never send passwords or recovery tokens.
Access and recovery
The catalog requires a free account. Use Sign in → Forgot password to request an email from Ferum <info@ferum.tech>. The HTTPS link is valid for one hour and can be used once. Check spam; a reset invalidates older sessions.
Delete account
Sign in, open Profile → Delete account and confirm your current password. Deletion is permanent. If you cannot sign in, recover your password first or contact support.
Data and documents
Check the selected catalog and your Internet connection. Data may be partial: consult the current authorized label. In an emergency, use the label’s emergency contacts and local emergency services. Ferum is not an emergency service.